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How To Contact Airbnb [Phone, Email, Resolutions, Emergencies]
How To Contact Airbnb
Airbnb is one of the top travel booking sites. With its growing customer base, it’s increasingly important that users are able to contact a support team quickly and reliably. Airbnb has full-time staff to answer customer questions and concerns.
In this guide, we’ll cover the best ways to contact Airbnb (as a guest).
I’ll show you how to call Airbnb (based on your location), how to message/email from within your Airbnb account, how Airbnb’s live chat support bot works, how to contact your host directly (via phone or email), how to contact Airbnb’s Resolution Center, and how to contact emergency support.
*Agoda.com sells quality, discounted hotel rooms (UP TO $50 OFF!). To see today’s deals on hotels, click here.
Table of Contents
The Best Way To Contact Airbnb
The Help Center is the best way to contact Airbnb.
As a guest, this is where you’ll receive support and find information regarding various topics. Airbnb hosts and rental companies can also receive help with their listings and accounts here. As an Airbnb guest, log in to your account first, so information displayed in the Help Center is tailored to your own bookings.
Airbnb’s Help Center
*Many experienced travelers believe that Vrbo.com is better than Airbnb for apartment and house rentals. To see today’s deals on Vrbo, click here.
How To Call Airbnb By Phone
(For Customer Service Support Help)
Calling Airbnb’s support team is the best option if you have an urgent, time-sensitive matter. Airbnb has country-specific phone numbers based on location. The hotlines can assist you with various issues, from booking to technical support. In my own experience, calls typically began with 5 to 15 minutes of wait time before I am able to speak with someone directly. *In my research for this guide, it seems that Airbnb does not provide all its international numbers on one page, so I compiled this list myself. I hope it helps!
Use the number for your region!
Argentina: +54 11 53 52 78 88
Australia: +61 2 8520 3333
Austria: +43 (0) 72 08 83 800
Brazil: +55 21 3958-5800
Canada: +1-855-424-7262
Chile: +56 229 380 777
China: +86 10 5904 5310
Shared-Cost: +86 400 890 0309
Denmark: +45 89 88 20 00
France: +33 (0) 1 84 88 40 00
Germany: +49 30 30 80 83 80
Greece: +30 211 1989888
Hong Kong: +852 5808 8888
India: +000 800 440 5103
Ireland: +353 16 97 1831
Israel: +972 3 939 9977
Italy: +39 06 9936 6533
Japan: +81 3 4580 0999
Toll-Free: +81 800 100 1008
Malaysia: +603 7724 0164
Toll-Free: +1 800 889 814
Mexico: +52 55 4170 4333
Netherlands: +31 (0) 20 5222 333
New Zealand: +64 4 4880 888
Norway: +47 2161 1688
Peru: +51 1 7089777
Poland: +48 22 3072 000
Portugal: +351 30 880 3888
Puerto Rico: +1 787 919-0880
Russia: +7 495 465 8090
Toll-Free: + 7 495 380 35 15
Singapore: +65 6622 7306
Toll-Free: +1 800 723 1238
South Korea: +82 2 6022 2499
Toll-Free: +82 808 220 230
Spain: +34 91 123 4567
Sweden: +46 844 68 1234
Switzerland: +41 43 508 4900
UK: +44 203 318 1111
USA: +1-415-800-5959
Toll-Free: +1-855-424-7262
*If you’re low on time, you can request a call back during your call.
*Agoda.com sells quality, discounted hotel rooms (UP TO $50 OFF!). To see today’s deals on hotels, click here.
How To Message/Email Airbnb
(For Customer Service Support Help)
Messaging Airbnb is best used for matters that are not time-sensitive. From my research, it seems that Airbnb does not publicly provide a support email address for guests to contact them directly. Instead, text support is conducted via Airbnb’s site/app (after you’ve signed in). To message Airbnb, click your account icon in the upper-right, then select “Messages” from the drop-down menu.
From here, you’ll be directed to your inbox, where you can converse with Airbnb’s support bot.
Airbnb’s Live Chat Support Bot
Airbnb’s chat bot assists with common customer service issues and usually responds within minutes. In my experience, the human support team (via phone) is much better at comprehending customer issues than the Airbnb bot. Hopefully Airbnb can improve the bot’s abilities going forward.
*Agoda.com sells quality, discounted hotel rooms (UP TO $50 OFF!). To see today’s deals on hotels, click here.
How To Contact Your Host Directly
After you’ve booked an Airbnb stay, you can call or message your host directly (host and guest contact information is hidden before the booking is made). To find your Airbnb host’s contact information, click your Account icon in the upper-right corner, then select “Trips” from the drop-down menu.
Then, click on your upcoming reservation. On the reservation page, click “Call host” or “Message host”. By clicking “Call host”, your host’s phone number will appear on the following page. Click “Message host” to begin a text conversation with your host (in your account inbox).
What If Your Host Doesn’t Respond?
If your host is unresponsive for 24 hours after you attempted to call or message them, notify Airbnb’s Help Center. From here, Airbnb may take the case into its own hands. The site has policies that penalize or ban hosts who are poor/evasive communicators.
*Many experienced travelers believe that Vrbo.com is better than Airbnb for apartment and house rentals. To see today’s deals on Vrbo, click here.
How To Contact The Resolution Center
Ideally, guests and hosts are able to easily resolve most of their conflicts between themselves. However, if you and your host are unable to reach an agreement regarding an issue, you can file a claim in Airbnb’s Resolution Center. The Resolution Center helps guests with issues regarding payments, refunds, security deposits, complaints and more. In my own experience, I’ve always received a response from the Resolution Center within 24 to 48 hours of initiating a case.
*As an Airbnb guest, it’s a good idea to keep a trail of text communication with your host (via Airbnb, SMS, WhatsApp, email, etc.) in case a dispute arises.
How To Contact Emergency Support
If you need help regarding an emergency, you can message Airbnb through its Help Center or Neighbors page - both operate 24/7 and work globally. If warranted, consider contacting local law enforcement authorities. In my research for creating this guide, it doesn’t seem Airbnb provides a public emergency hotline phone number for its guests.
Extenuating Circumstances vs. Personal Emergencies
On Airbnb, “extenuating circumstances” cover events that affect large numbers of people, such as natural disasters (fires, hurricanes, etc.), government-imposed travel restrictions, visa policy changes or violent outbreaks. If an issue like this occurs in your destination, you’re likely eligible for a full or partial refund if you must cancel your booking.
However, extenuating circumstances do not include personal emergencies, like illnesses, injuries or family emergencies. If you cancel a booking due to personal emergency, you won’t be entitled to a refund. To learn how refunds work on Airbnb (including extenuating circumstances), read this guide. For Airbnb’s Extenuating Circumstances Policy, click here.
*Agoda.com sells quality, discounted hotel rooms (UP TO $50 OFF!). To see today’s deals on hotels, click here.
Other Helpful Contact Info:
Contact Airbnb Through Social Media
Airbnb’s Help Twitter account (@AirbnbHelp) tweets about topics that may affect guests and hosts. This can be a great way to stay informed about issues in real-time. You can also connect with Airbnb through its Facebook or Instagram.
Airbnb’s Trust & Safety Page
Airbnb’s Trust & Safety page outlines how the company ensures safe experiences by protecting its guests from scams, unqualified hosts, and more. Browse that page (including the FAQ at the bottom) to learn more. To learn all about safety on Airbnb, read our Airbnb Safety Guide.
Airbnb Corporate Headquarters & Office Locations:
Headquarters Phone Number: +1 855-424-7262
Headquarters Address: 888 Brannan Street, San Francisco, CA 94103
Airbnb has many global offices, including in Singapore, Berlin, Seoul, Moscow, São Paulo and Beijing. The European headquarters is in Dublin, Ireland.
*For the 5 things you should bring to an Airbnb stay, click here.
Conclusion
Hopefully you found this guide helpful.
Contacting Airbnb is simple, especially after you’ve created an account and made a booking. If you have an issue paying, booking or staying in an Airbnb, contact the support team through the methods we covered above. To learn more about Airbnb, explore our other guides below.
Enjoy your travels!
Learn More About Airbnb
Introduction To Airbnb
Understand Your Options
Airbnb vs. Hotels Comparison [Atmosphere, Price, Safety, Amenities]
Airbnb vs. VRBO, HomeAway, FlipKey, TurnKey, OVO [Comparison]
Get Started With Airbnb
Know Before You Go
Specific Types Of Bookings
How To Find An Airbnb With A Specific Feature [Or Unique Stay]
How To Find An Airbnb That Allows Pets [Airbnb’s Pet Policy]
How To Find An Airbnb With A Pool, Hot Tub Or Jacuzzi [Step-By-Step]
Can You Throw A Party In An Airbnb Rental? [Party Policy Explained]
Cancellations, Refunds And Changes
Airbnb’s Other Listing Categories
Airbnb’s Other Features
Help With Your Account
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