Is A Hostelworld Booking Refundable?

Understanding Hostelworld’s refund policy can save you money on unnecessary cancellation fees.

In this guide, we’ll explore Hostelworld’s refund policy.

We’ll cover how customers are refunded, how long it takes to receive a refund, how to contact Hostelworld regarding refunds, plus other important information.

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Which Hostelworld Bookings Are Refundable?

When booking through Hostelworld.com, you pay a booking deposit fee at the time of reservation - which is usually about 15% of your total booking cost. The remainder of your payment is due when you arrive at check-in. Your ability to receive a refund on your booking deposit will depend on the type of booking you make. Here are the three types of cancellation policies:

Free Cancellation Booking

Your booking deposit will be refunded if you cancel your booking at least 24 hours prior to the check-in time shown on your reservation.

Standard Flexible Booking

Your booking deposit will be refunded if you cancel your booking at least 24 hours prior to the check-in time shown on your reservation.

Non-Refundable Booking

Your booking deposit will not be refunded, no matter when you cancel your booking.

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How Hostelworld Refunds Customers

On Hostelworld, refunds are issued in the form of a voucher, which is applicable towards future bookings on the site. You can access vouchers under the “My Account” section in your account. Vouchers are valid for 6 months from their date of issuance, and have no cash value outside of Hostelworld.com (meaning you can’t transfer it’s value to your bank account).

How Long It Takes To Get Your Refund

Expect refund vouchers to arrive in your Hostelworld account within 10 days from their date of issuance (though it could take longer). If you do not receive your voucher within that rough timeframe, you can contact Hostelworld.

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Can You Get A Refund On A Non-Refundable Booking?

If you cancel a Non-Refundable Booking, you will lose the booking deposit and will be charged the full remaining cost of your booking.

If you think your situation warrants a refund, explain this to Hostelworld and your host. In some cases, you could be granted a full or partial refund - but don’t expect it!

How To Contact Hostelworld For A Refund

For support with any cancellation or refund, you can contact Hostelworld through this page. Explain the situation (why you must cancel) and include your booking reference number. A customer support agent will review your case and decide how to handle it. For Hostelworld’s general contact information, use this guide. For help cancelling your Hostelworld booking, use this guide. Remember that you can contact the property directly.

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Can I Get A Refund On My Booking Deposit?

Booking deposits for Free Cancellation and Standard Flexible Bookings are refundable, if cancelled before the given “cancel by” date (typically 24 hours before check-in). Some hosts are stricter though (the date is earlier), which could be due to various factors, such as seasonality, occupancy rate, local competition, or host preference. To see the host’s cancellation policy, click “View House Rules” under the Property Description section of their listing.

As you see in the House Rules section of my booking (screenshot below), the Cancellation Policy defines when my cancellation can be made by, as well as the difference between Free Cancellation and Non-Refundable rates.

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Conclusion

Hopefully you found this guide helpful.

We covered refunds from all angles, including how it works, who/how to contact, and how long it takes to receive. To learn more about Hostelworld or hostels, explore our other guides below.

Enjoy your travels!

How To Find Discounts On Hostels In Your Destination

For great deals on a wide variety of accommodation (including hostels, budget hotels, resorts, apartments, homes, guesthouses, bed and breakfasts, and unique or alternative types), use the Agoda widget below. Just input your destination and dates, then browse the results! Or to go directly to Agoda.com, click here.

Learn More About Hostelworld

Common Questions & Concerns

Get Started With Hostelworld

Post-Booking Questions

Learn About Hostels

Introduction To Hostels

Know Before You Go

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Taz Zaidi [Author]

Taz Zaidi is an American travel writer and the founder/creator of TRVLGUIDES.com. Connect with him on Instagram (@tazzaidi) or on his personal website, at tazzaidi.com.

Is A Hostelworld Booking Refundable? [Refund Policy Explained]

Is A Hostelworld Booking Refundable?

*Agoda.com sells quality, discounted hostel dorms (UP TO $50 OFF!). To see today’s hostel deals, click here.

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